Shipping policy

Shipping Policy — Optides Athletics

Every Optides Athletics order is made to order and printed just for you, so please read the timing below before you order.

Processing & production time
Because each item is produced on demand, orders need production time before they ship. Most orders are printed and ready to ship within 2–5 business days after your order is placed. During new drops, sales, or holidays, production may take a little longer. This production time is in addition to the shipping time below.

Shipping time (estimates)
Once your order ships, estimated delivery times are:
- United States: 3–8 business days
- Canada: 6–12 business days
- Europe, UK & Australia: 6–14 business days
- Rest of world: 10–20 business days

These are carrier estimates, not guarantees. Total time to receive your order = production time + shipping time. Business days are Monday–Friday, excluding holidays.

Shipping rates
Shipping is calculated at checkout based on your destination and order size, and shown before you pay. Any promotional or free-shipping thresholds will be displayed at checkout when available.

Order confirmation & tracking
You'll receive an order confirmation email after purchase, and a shipping confirmation with tracking once your order leaves our fulfillment partner. Please allow up to 48 hours for tracking to update after you receive it. If you don't see a confirmation email, check your spam folder or contact us.

Multiple items & split shipments
Orders with multiple items may occasionally be produced or shipped separately and arrive in more than one package, sometimes on different days, at no extra cost to you.

International shipping, customs & duties
We ship to most countries. International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These are not included in your order total or shipping cost and are the customer's responsibility. Customs processing can also add time beyond the estimates above. Optides Athletics has no control over these charges and cannot predict them.

Address accuracy
Please double-check your shipping address at checkout — we ship to the address you provide. We can only update an address before an order enters production. Orders returned to us, delayed, or lost due to an incorrect or incomplete address are the customer's responsibility, though we'll always try to help. Reshipment to a corrected address may require an additional shipping charge.

Delays
Once an order is handed to the carrier, delivery is in their hands. We're not responsible for carrier delays, weather, customs holds, or other events outside our control, but we'll do our best to help you track it down.

Lost, missing, or damaged in transit
If your tracking shows delivered but you can't find your package, please check with neighbors and your carrier first. If your order is lost in transit, arrives damaged, or is missing items, contact us within 14 days of the delivery date (or expected delivery date) with your order number and photos where relevant, and we'll work with our fulfillment partner to make it right. See our Return & Refund Policy for how damaged, defective, or incorrect items are handled.

Questions?
Reach us at support@optides.com and we'll help as fast as we can.

Optides Athletics
3250 Bonita Beach Road, Bonita Springs, FL 34134, United States