Refund policy

Returns & Refund Policy — Optides Athletics

Every Optides Athletics piece is made to order, printed just for you when you place your order. Because nothing is pre-made or restocked, we handle returns a little differently than a big-box store.

All sales are final. We do not accept returns or exchanges for change of mind, buyer's remorse, or ordering the wrong size or style. Please use the size guide on each product page before checking out — sizing questions are always welcome before you order.

Order changes & cancellations. Need to change or cancel? Email us within 12 hours of ordering. Once an item enters production we can no longer change or cancel it, as printing has already begun.

Damaged, defective, or wrong items — we've got you. If your order arrives misprinted, defective, damaged, or you received the wrong item or size than what you ordered, we'll replace it or refund it at no cost to you. Just email us within 14 days of delivery with:
- your order number,
- a clear photo of the item and the issue, and
- a photo of the shipping label if the item is damaged.

We'll review it and, once approved, send a free replacement or issue a refund to your original payment method.

Lost or stuck in transit. If tracking shows your order lost or badly delayed in transit, contact us and we'll work with our fulfillment partner to resolve it.

Wrong or incomplete address. Please double-check your shipping address at checkout. Orders returned to us or lost due to an incorrect or incomplete address are the customer's responsibility, though we'll always try to help.

Refunds. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Questions? Reach us at our support email (support@optides.com) and we'll get back to you as fast as we can.